Privacy Policy

Introduction

TPGBHF LLC, doing business as Buddy's Home Furnishings ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mybhf.com and tpgholdings.net, or interact with our services.

TPGBHF LLC operates Buddy's Home Furnishings franchise stores in Orlando, Casselberry, Wauchula, Arcadia, and Haines City, Florida.

Information We Collect

We may collect information about you in a variety of ways:

Personal Data

When you submit a form on our website, we collect:

• Name (first and last)
• Email address
• Phone number
• Mailing address
• Any additional information you choose to provide

Automatically Collected Information

When you access our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Device information

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and fulfill your requests
• Send you information about our products and services
• Process rental agreements and payments
• Schedule deliveries and service appointments
• Send appointment reminders and delivery confirmations via SMS/text message (with your consent)
• Send payment reminders and account updates
• Improve our website and customer service
• Comply with legal obligations

Text Message Communications

If you provide your phone number and opt-in to receive text messages, we may send you:

• Delivery confirmations and scheduling updates
• Payment reminders
• Account updates and notifications
• Responses to your inquiries

Message and data rates may apply. Message frequency varies, typically 2-5 messages per interaction. You can opt-out at any time by replying STOP to any message. For help, reply HELP or contact us at the phone number provided.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Mobile information collected through our website forms, in-store rental agreements, or SMS interactions is used solely for the purpose of responding to customer inquiries, providing requested services, and transactional communications related to your account.

See our SMS Terms and Conditions for more details.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third parties who perform services on our behalf (payment processing, delivery services, SMS messaging)
• Business Partners: Buddy's Home Furnishings corporate and franchise network
• Legal Requirements: When required by law or to protect our rights

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Opt-out of text message communications

To exercise these rights, contact us using the information below.

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. These may include:

• Essential cookies for website functionality
• Analytics cookies (Google Analytics) to understand usage patterns
• Advertising cookies (Facebook Pixel) to measure ad effectiveness

You can control cookies through your browser settings.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.